Privacy Policy

1. Overview

This policy explains what information SGA BOOSTING collects when you use our website and ordering platform, why we collect it, how we protect it and what choices you have.

2. Information we collect

Account information: your email address and the password you set, which is stored only in an encrypted, irreversible form. We never store or see your password in readable text.

Order information: the platform and service you choose, the public link you submit, quantities, prices, order status and delivery progress.

Payment information: transaction references, amounts and payment status returned by Paystack. Full card numbers and card security codes are handled by Paystack and never reach our servers.

Support information: the messages, subject, category and any order number you include when you contact support or use the AI chat assistant.

Technical information: basic log and device data such as IP address, browser type and timestamps, used to keep the service secure and working.

We never ask for and never want your social media password or account credentials.

3. How we use your information

To create and operate your account, process and deliver your orders, take and verify payments, maintain your wallet balance, answer support requests, prevent fraud and abuse, meet legal obligations, and improve the service.

We do not sell your personal information, and we do not use it for advertising by third parties.

4. Who we share information with

Payment processing: Paystack receives the details needed to take and verify your payment.

Fulfilment providers: the public link and quantity for your order are shared with the provider that delivers it. Your email, password and payment details are never shared with them.

Infrastructure: our hosting and database providers store the data needed to run the platform under contractual confidentiality obligations.

AI support assistant: messages you type into the AI chat, and the details of your own orders where relevant, are processed to generate an answer. The assistant cannot access another customer's data and is not used to make account or payment decisions.

Legal: we may disclose information where required by law or to protect our rights, users or systems.

5. Security

Access to your data is protected by authenticated sessions and database-level access rules, so one customer cannot read another customer's orders, wallet, tickets or account details.

Administrative functions are restricted to authorised administrator accounts. Payment and provider credentials are held server-side only and are never exposed to the browser.

No system can be guaranteed completely secure, so please use a strong, unique password and tell us straight away if you suspect a problem with your account.

6. Data retention

We keep account, order, payment and support records for as long as your account is active and afterwards for as long as needed to meet legal, accounting and dispute-resolution requirements.

7. Your rights

You can request a copy of the personal information we hold about you, ask us to correct information that is wrong, or ask us to delete your account and associated data where we are not required to keep it.

To make a request, contact us through the support page using the email address registered to your account so we can verify who you are.

8. Cookies and local storage

We use cookies and browser storage to keep you signed in, remember basic preferences such as your last used service and quantity, and keep the platform secure. We also use the TikTok Pixel (provided by TikTok) to measure page visits, account sign-ups, wallet deposits (amount and currency) and orders that come from our TikTok advertising, and to help TikTok show our ads to relevant people. Visitors in the EU/EEA, UK and Switzerland are only tracked after accepting our cookie notice; everyone else can opt out at any time via "Cookie settings" in the footer, and browsers sending Global Privacy Control are never tracked. We never send your password, payment card details or social media links to TikTok.

9. Children

The service is not intended for anyone under 18. We do not knowingly collect information from children. If you believe a child has created an account, contact us and we will remove it.

10. Changes to this policy

We may update this policy from time to time. The version published on this page is the one that applies to your use of the service.

11. Contact

For any privacy question or request, reach us through the support page, by email, by hotline or on WhatsApp.